How do I send faxes?

To send a fax online, log in to your online account or to the email address connected to your fax number. Compose a message and attach the fax document you wish to send. Enter the fax number in the address line and the necessary information in the Subject field. To send a fax to multiple recipients, you can either click on a contacts group or enter the fax numbers one by one. Usually, the body of the email message will serve as the cover sheet, so any information typed in it will appear in the first page of the fax you send. Once the fax has been sent successfully, you will receive a notification through email. Some providers also send fax reports to your cell phone or mobile device. Failed faxes are resent for a certain number of times.

How do I receive faxes?

Incoming faxes are sent directly to your email inbox and online account as PDF or TIFF documents. Some faxing services are able to handle more file formats such as media files. You are notified of an incoming fax through an email or SMS. Some providers offer text message alerts feature for free, while some include it as an add-on you can pay for along with your monthly bill.

Can I send and receive faxes even if I’m not in the office?

Yes. Unlike traditional faxing, you don’t have to rush to a fax machine and permit a fax to be sent to you. Because documents are sent over the Internet, they are immediately received in your email inbox or online fax account. This means that you can also access faxes anywhere you are for as long as you have an Internet-connected device such as a laptop or a PDA. Similarly, you can send a fax through the Internet by logging in to your online account or email address.

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Do I still get a dedicated fax number even if I’m not using a separate phone line?

Yes. When you sign up for an electronic fax service, you will be given a virtual local or toll-free number which will serve as your caller ID. Faxes sent to this number will directly go to your email inbox or online account. In the same way, the faxes you send through the Internet will contain this number, letting you send and receive faxes through traditional fax lines.

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Can I send faxes abroad?

Yes. Most Internet fax service providers have international faxing. Rates vary according to country of destination.

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Can I integrate my Internet fax with my other communication devices?

Yes. With most Internet fax service providers, you can use your existing email account and fax number for your Internet fax account. This simplifies your communications system and lets you manage it easier. You can also set your mobile phone or PDA to get fax alerts.

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What software do I need to install to start faxing?

Depending on the Internet fax service provider, you may or may not need to install fax software. Though most faxing services have an online interface that converts faxes to digital files, still others require a software to convert files to fax and vice versa.

Some service providers have a desktop application exclusively made for sending and receiving online faxes. Such requires installation and therefore should come with downloadable software. You can also download fax editing software to design and customize the cover pages of your faxes.

Some companies charge for additional software. It’s best to choose a service provider that has a comprehensive package that already comes with free fax software.

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Can I create custom cover pages for my faxes?

This depends on your service provider. Some faxing services have a standard cover page design, while some let you create your own page layout. With Internet fax providers that don’t have custom cover pages, the body of the email you compose whenever you send a fax usually appears as the cover page.

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Can I block junk faxes?

Similar to email, you can block junk faxes. Service providers have different methods of blocking junk faxes. Some systems automatically block junk faxes based on common characteristics of unwanted faxes. Some Internet fax providers block faxes according to user preferences.

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Can I store faxes in my online account?

All your transmitted faxes are stored in your online account. Depending on the service provider, your account may have a limited storage space or time, such as one month or 15 MB. Some companies offer a larger storage space for an additional fee. If you want to permanently store your fax documents, you can download them to your hard disk.